Refunds & Returns Policy

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

If you do not want the product you received, you are required to contact us via email at support@dealsrocket.co within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;

In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@dealsrocket.co within 14 days of receiving the item. If the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

All our products are backed with a 14-day money back guarantee. Just send us a message at support@dealsrocket.co and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Please contact us at support@dealsrocket.co to discuss the details with us.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

• Face and body products if opened, used, or have a broken protective seal
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery if the seal has been tampered with or is broken

Refunds are not available under the following circumstances:

• Your order does not arrive due to an incorrect address provided by you;
• Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster)

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

1. In the event of a return, exchange, or refund request contact us via email at support@dealsrocket.co and include the evidence if required;
2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
3. You must provide a tracking number;
4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

Have any other questions? Please feel free to reach out to support@dealsrocket.co